At Wave, consulting is at the core of what we do and who we are. From the late ’90s, our advising first principle has empowered us to develop a tailored solution for each client’s specific needs instead of a generic solution. We work in conjunction with our clients throughout Baltimore, devoting time and assets so that we have a total understanding of their challenges and desires and can create a custom approach to strategic digital transformation.

Back Office Modernization

Your Back Office is the core of your company. If your workflows have many hold-ups, the resulting loss of productivity will multiply throughout your entire company. For example, let’s say a business acquires a new client in minutes but requires a month to spin up a new employee or vendor. That’s a problem because both your employees' skills and your partner’s products play a important role in providing excellent service to the customer. Therefore, if those pieces are not operating smoothly, your client is ultimately the one who pays the price. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise encompasses a full understanding of your business processes as well as the software that efficiently delivers intelligent information. We ask the right questions and can identify the right information to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Outlining a plan is the most crucial element of a migration. Every migration must have a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations must include search capabilities, security, mapping metadata, folder structure, and many other components that will enable users to find pertinent content. It’s crucial that you take the time to learn about the problems you are having and what is needed to move forward.

 
 
 

Intelligent Information Management

It is widely accepted that the modern company requires numerous sources to aggregate information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which system you’re using, it holds essential business information and content that is imperative to the success of your organization. Both organizations and their customers require information from multiple sources to complete work, and this adds additional obstacles if that data is not easily available. The traditional route was to pull input into a central repository but this route is not sustainable long term as one system can’t govern everything, particularly in some SMBs and enterprise businesses.